Legal

Refund policy

Last updated: 2026-06-01

30-day money-back guarantee

If AgentGuard doesn't work for you in the first 30 days of any paid plan, email [email protected] with the word "refund" and we'll process a full refund within one business day.

No questions. No friction. No negotiation.

What "30 days" means

The 30-day window starts the day your subscription becomes active. If you're on a monthly plan, the window covers your first 30 days. If you're on an annual plan, the window covers your first 30 days of that annual term, not 30 days per year.

If you upgrade tiers within those 30 days, the window resets from the upgrade date for the new tier.

What happens when you refund

• Your subscription is cancelled immediately
• Your license key is invalidated. Future SDK calls will fail validation.
• Your dashboard data is archived. It is kept for 90 days in case you re-subscribe.
• Receipts you already signed during your subscription remain verifiable at their public URLs forever. That is how Ed25519 cryptographic signing works, and we think that is a feature, not a bug.
• We don't ask why, we don't run a retention sequence, we don't email you back asking for one more chance.

Receipts that survive a refund

When AgentGuard signs a receipt, the receipt becomes a public cryptographic artifact at agentguard.run/verify/{receipt_id}. Those URLs stay live whether or not you continue paying. The Ed25519 public key signature is verifiable independently. You, or anyone, can verify a receipt's authenticity even if AgentGuard is offline.

This is by design. A receipt that disappears when you stop paying is not a receipt. It is a hostage.

Cancellation vs refund

• Refund = full money back, within 30 days, license invalidated.
• Cancellation = no refund, just stops future billing. Available anytime from your billing page. You keep access through the end of your current billing period.

Cancellations after the 30-day window are not eligible for refunds. We don't pro-rate partial months.

Chargebacks

If you initiate a chargeback through your card issuer, please email us first at [email protected]. We will refund you immediately rather than dispute the chargeback. Chargebacks cost everyone money and trust. We would rather just give you your money back.

Annual plans

Annual subscribers get the 30-day window. After 30 days, annual plans are not pro-rated for refunds. Cancel anytime to stop renewal.

Free Sandbox tier

The Free Sandbox tier doesn't involve payment so there's nothing to refund. Cancel anytime by deleting your account from Settings.

Questions

Email [email protected]. Subject line "refund" gets prioritized.